Teardrop Flags

SHIPPING INFO

Please note: Shipping timelines are estimates and may vary depending on your location and other unforeseen circumstances.

Here's a breakdown of the estimated timeframe for your order:

Design Approval: Once you approve the final design, production will begin.
Production Time: This typically takes 3-5 business days, depending on the quantity of your order.
Ground Shipping: After production is complete, your order will be shipped via ground shipping, which typically takes an additional 5-7 business days.
Therefore, the total estimated delivery time for your order is 8-12 business days from design approval.

Additional Information:

Processing Time: Please note that processing time is not included in the estimates above. Orders typically take 1-2 business days to process before they are shipped.
Expedited Shipping: We may offer expedited shipping options for an additional cost. Please contact us for more information and pricing.
Order Tracking: Once your order ships, you will receive a notification with a tracking number to follow its progress.
We appreciate your understanding and patience as your custom order is processed and delivered.

RETURN & REFUND POLICY

Please note: Due to the custom nature of our products, all sales are final. This means that we are unable to offer refunds or returns on any custom-made items.

Here's why:

Customization: Each product is created specifically to your unique specifications, making it impossible to resell to another customer.
Materials: We use high-quality materials in the creation of your custom product, which cannot be reused once the production process begins.
Time investment: Significant time and effort go into creating each custom product, making it impractical to offer returns or refunds.
We understand that this policy may be different from what you are accustomed to, but we hope you appreciate the reasoning behind it.

Here are some additional points to consider:

We encourage you to carefully review all product details, including size, color, and material, before placing your order.
If you have any questions about our products or customization options, please do not hesitate to contact us before placing your order.
We strive to provide high-quality products and are confident that you will be satisfied with your purchase.
However, we understand that unforeseen circumstances may arise.

In the following limited cases, we may be able to offer an exception to our return policy:

Product defect: If your custom product arrives damaged or does not meet the agreed-upon specifications, we will gladly offer a replacement or a full refund.
Production error: If we make a mistake during the production process, we will take full responsibility and offer a replacement or a full refund.
Please note that all exceptions to our return policy are handled on a case-by-case basis. We reserve the right to deny any return request that does not meet our criteria.

By placing a custom order, you acknowledge and agree to the terms of this return policy.

We appreciate your understanding.